Ease of use, value are the new black
The landing of the Android-driven smart phone has fomented a frenzy of “it will” and “it won’t” kill the iPhone commentary. This persistent portrayal of the market as a zero-sum game distracts from the real benefit of the competition for share. Computing devices are going to emulate more of our behavior.
The disconnect between they way computers have worked and the way we live was best captured in a snarky back-and-forth between Microsoft and General Motors about 10 years ago. Bill Gates suggested that if the car company had kept up with technology, its vehicles would be more efficient and less costly. The response from GM was along these lines: yeah, but would you want to crash a couple times a day?
Both companies are a bit different today but GM has come further than Microsoft. It is hard to imagine cars with more computing power and software applications than have today and as for Microsoft, well, let’s hope 7 really is a lucky number. But now that devices have come untethered, it is the smart phone, e-book reader, tablet that are setting the pace for human-style computing.
Credit Motorola and its clam-shell cell phone, kudos to Palm and its hand-sized design and add a shout-out to companies like NCR who took touch screens from science fiction and added them to automatic teller machines. The career achievement award for making computers more like us, though, has to go to Apple. Which brings us to the iPhone.
Much like the ATM changed an industry and the way we interact with it, the iPhone is making ease-of-use and value — two relatively new concepts in computing — essential to success. The new black. Looked at in this way — from our perspective — the competition won’t be based so much on the number of applications, but the way the apps work, not so much on the power of the network, but if the connection is reliable.
There is early evidence of success, but what comes next will be the real test of how competition can shape a market to look more like the customers is says it serves.