News that Major League Baseball has decided to expand its replay and review of close (and some not-so-close) calls seems a prudent move in light of recent controversies and technical advances. But, as with any corporate program designed to advance its interests, how customers will react is only one part of a complex equation that too often too heavily weights self-interest.
The official announcement from Major League Baseball is clear on this point. So as to make sure long games are not made longer, it is estimated that “the average video review would take one minute 15 seconds.” And challenges will be limited in number. Sounds good, until you reach the fine print: More»